The Aspire Leaderboard CCM/CXM Service Provider Analysis
Aspire Analyst’s Overview of O’Neil Digital Solutions O’Neil Digital Solutions announced in October their position as a leader in the CCM-CXM Service Provider Aspire Leaderboard, a dynamic, digital-first, positioning grid that ranks service providers across the CCM and CXM industries. The Aspire Leaderboard helps enterprises analyze both CCM technology vendors and Service Providers based on […]
Regulatory Document Management Overview
Given the potential for costly settlements, unfavorable court rulings and regulatory fines, the stakes are enormous for companies that handle sensitive customer data and communications. Compliance standards and regulatory document management requirements can vary at any time. Fortunately, O’Neil Digital Solutions vigilantly tracks the latest changes. We understand what security measures must be in place. […]
Healthcare Payers & Members: Social Determinants of Health Is a Win/Win
I’m sure you’ve heard the popular adages: “knowledge is power” and “content is king.” But, you may not have considered these popular phrases critical to the foundation of a thriving healthcare business. After all, as a payer you must speak to a high-risk individual differently than a healthy member.
Data Analytics Platform Key to CCM & CXM Success
Are you searching for a more comprehensive, personalized, and effective way to connect with your audience? Are you losing revenue opportunities by not comprehensively knowing your audience, and therefore, cannot properly serve them or anticipate their needs? Do you want to improve your customer experience, retention, and industry rating? These are the questions enterprises grapple […]
Breakthrough Customer Data Analytics and Intelligence Engine for CCM and CXM
In an unprecedented development in the Customer Communications Management (CCM) and Customer Experience Management (CXM) space, O’Neil Digital Solutions announced the launch of ONEscore, a data analytics and intelligence platform that enables clients to accurately study recipient behavior in real-time and properly segment their customers using 360° live personas.
3 Ways That Payers Leveraged Artificial Intelligence in 2020
Artificial intelligence is not a new technology, with the first artificial intelligence programs emerging in the early 1950s. However, payers, providers, and vendors continue to enhance and specialize this technology to address healthcare challenges.
CCM: Know Your Audience to Build Engagement & Member Satisfaction
It’s often reported that healthcare companies trail most industries in customer satisfaction, and that health plan members are increasingly dissatisfied with their plans. However, there’s indication over the past few years that this trend is changing, with health plan satisfaction slowly on the rise. In this age of consumer-driven healthcare, members are expecting more from […]
O’Neil Announces New CCM Platform Upgrade
O’Neil Digital Solutions has launched a new release of it’s flagship ONEsuite platform, an enterprise CCM, CXM and Digital Transformation solution. ONEsuite enables enterprises to achieve their digital transformation goals while effectively improving customer communications.
Hello, I’m Here: Welcome To the Live Persona
I used to be a little puzzled when I read the documents given to me at the end of a physician appointment. My eyes scanned over the information that encompassed my vitals.
