Health Plan Member Communications: Difference is In the Data
A recent study indicates that only 56% of health plan members feel they can get help from their plan when they need it or that their health plan understands them or their wants and needs.
Improving Healthcare Customer Satisfaction: Medicare Plan Star Ratings
When you really know your audience, you can communicate more effectively and build better relationships. In turn, you increase satisfaction and ensure customers for life
How Healthcare Organizations Can Improve their Net Promoter Score
Delivering an exceptional experience beyond medical care is among the most important measures a healthcare organization can take to ensure brand loyalty.
The Value of the Medicare Plan Star Rating
When it comes to Medicare, delivering great service begins with taking a member-centric approach to communicating with and guiding members at every interaction. When healthcare organizations recognize that expectations vary from person to person, and implement systems to accommodate those expectations, they pave the way for more exceptional service delivery.
The Value of Omni-channel Communication in Healthcare
“Omni-channel” is among the more trendy terms in marketing these days. And for good reason. A sound Omni-channel strategy can provide abundant returns for both a business and its customers. Omni-channel communication refers to the significant shift toward more personalized, one-to-one communication through the multiple channels and devices that an individual might use — both online and […]
Customer Enrollment Kit Platform for Healthcare and Financial Industries
O’Neil Digital Solutions launched their newest release of their enrollment kit solution, called ONEkit™ 2.0. This new tool allows customers complete flexibility to create, manage and order enrollment materials for their new and existing customers.
