Your member communication strategy deserves an honest diagnosis.
Most health plans are investing more in member experience while seeing diminishing returns. The problem usually isn't effort — it's infrastructure. Find out where yours stands in just a few clicks.
Get a strategic communication roadmap in minutes
Answer a few targeted questions about your organization's communication challenges and receive an AI-powered analysis with actionable recommendations.
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1Select the challenges most relevant to your plan
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2Rank your top priorities for analysis
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3Receive your personalized assessment report
Trusted by Medicare Advantage, Medicaid, and ACA plans nationwide.
The communication gaps that cost plans the most
These aren't edge cases — they're the structural patterns we see repeatedly across large health plans. If any of these resonate, the assessment will tell you exactly where your gaps are.
Member satisfaction scores are lagging because CAHPS survey touchpoints aren't connected to your communication cadence. Data exists; the workflow to act on it doesn't.
ANOCs, EOCs, and SBs should be a workflow — not a crisis. If compliance deadlines still require heroic efforts from your team, the system is the problem.
Portals go live. Usage stays flat. The communication strategy that drives members to actually engage is missing — or it's siloed from the technology delivering it.
When EOBs, ID cards, and benefit summaries don't actually explain what members need to know, call center volume absorbs the slack. That's avoidable — and measurable.
Multi-vendor environments feel necessary until you calculate the integration maintenance, compliance risk distribution, and coordination overhead. There's a better architecture.
Closing care gaps requires behavioral change. That requires precise, timely, personalized outreach — across the channels members actually use. Generic reminders don't close gaps.
A diagnosis, not a brochure
The assessment is designed to surface real gaps — not to produce a generic score. Your report will reflect your specific challenges and line of business.
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Prioritized challenge analysis A clear breakdown of your top communication challenges, ranked by strategic impact and difficulty to address.
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Root cause context Not just what's broken, but why — with specific insight into the architectural and workflow patterns driving your results.
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Strategic recommendations Concrete direction on where to focus modernization efforts for maximum return on your member experience investment.
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Industry benchmarking context Framed against what we see across Medicare Advantage, Medicaid MCO, and ACA marketplace organizations at similar scale.
Built for senior leaders at
large health plans
Star Ratings, ANOC/EOC, AEP communications, agent fulfillment
Member retention, SDOH outreach, low-literacy communication design
Enrollment communications, subsidy transition messaging, re-enrollment campaigns
Enterprise CCM consolidation, brand consistency across lines of business
Ready to see where your communication strategy actually stands?
The assessment takes less than 5 minutes and delivers a personalized report based on your specific challenges. No sales pitch — just an honest look at your communication infrastructure.
Start Your Free Assessment