An explosion in digital adoption and increasing demand for personalized interactions across the customer lifecycle have accelerated CCM’s evolution and made communications more important than ever before.
Enterprises are prioritizing digital transformation and omni-channel communications in an effort to improve customer experience and boost retention. In the coming years, we expect to see a growing number of enterprises respond to consumer demands and market realities by turning to Hosted Managed Services (HMS) to help them expedite their transformation and quickly integrate advanced capabilities into their communications.
O’Neil has infused it’s ONESuite Customer Communications Platform with its deep legacy in data analytics, giving clients the tools they need to deliver relevant, bi-directional communications to the right consumer on the best channel and at the appropriate touchpoint along the customer journey.
